Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.įailing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. If you don't hear a noise suspect a damaged cable. It may not be labelled correctly at this stage. You should hear the telltale sound of Windows device connection and one section should gain a new entry. Expand any of these sections that are listed.Ĭonnect the device.
Click Next, then Close and exit Device Managerįor step 3 above, open the device manager. Click Let me pick from a list of device drivers on my computer. 
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers orĬ:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. Click Browse my computer for driver software. Right-click and select Update Driver Software. It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver. If your iOS device isn't showing in iTunes try the following:
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